Customer Service Consultant (French Native speaker) - Barcelona
We at PRONOVIAS GROUP, Global leader in the Bridal industry with headquartes in Barcelona, are currently looking for a talented and outstanding Customer Service Care Consultant - French speaker to join our Contact Center Team. PRONOVIAS GROUP seeks for people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.
Our mission is bringing HAPPINESS into the world by dressing with style our customers’ dreams, being the best partner to our clients and building together an exciting place to work.
-Attending by telephone and via e-mail our customers.
-Advise and give consulting service about our brand and products.
-Managing store traffic, nationally and internationally.
-Providing solutions to any client´s complaints, claims or specific need.
-Maintaining a high level of customer satisfaction.
-Carry out tasks and improvement actions for the whole department.
-Previous experience in Customer Service.
-Able to work in team.
-High organizational and multitasking skills.
-Positive, proactive and resolutive attitude.
-High level of empathy and communication.
-Languages: Native French and Intermediate Spanish (a third language would be a plus).
-Eligible to work in Spain.
-Willing to work 8 hours per day with flexible shifts from 9.00-20.00 (Monday to Friday/Saturday).
-Passion for Fashion.
Detalles de la oferta
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